Retail & E-Commerce
A custom-built online shop with connected inventory management: from a Shopify or Shopware solution to B2B customer portals to marketplace integration for Amazon, eBay and beyond.
Sub-industries
Matching solutions
Online Shop & B2B Portal
Starting Point: The shop covers B2C customers but no custom B2B pricing or customer groups.
- Online shop and shop relaunch
- Shopify, Shopware or WooCommerce build
- B2B customer portal
- Custom pricing and customer groups
B2B and B2C customers buy in the same shop on their respective terms.
Inventory & ERP Integration
Starting Point: Stock is maintained separately in the shop and the warehouse and drifts out of sync.
- Inventory system
- ERP integration
- Stock synchronization
- PIM (product information management)
Stock levels stay identical across shop, warehouse and marketplaces at all times.
Marketplaces & Shipping
Starting Point: Product data for Amazon, eBay and other marketplaces is maintained separately for each one.
- Marketplace integration
- Order automation
- Shipping and label processes
Product data is maintained once and distributed to every marketplace.
Returns & Complaints
Starting Point: Returns and complaints run by email with no fixed process.
- Returns portal
- Complaint management
Customers start returns themselves without emailing support.
AI building block details: Complaint Handling Agent
- Task:
- Records complaints in a structured way and routes them to the right process.
- Inputs:
- Problem description, photos if provided, order/job number.
- Output:
- Created case with priority, first acknowledgement to the customer.
- Human approval:
- Decisions on goodwill, replacement or refund are made by a staff member.
- Integration:
- Ticketing system, shop/job management.
- Privacy:
- Processes customer and order data; storage location is defined per project.
Product Configurator & Subscription Commerce
Starting Point: Customizable or recurring products don't fit a standard shop setup.
- Product configurator
- Subscription and reorder system
Customers see their customized product live before they buy.
Customer Service Agent & AI Product Search
Starting Point: Support requests about orders and complaints arrive uncoordinated across several channels.
- Customer service agent
- AI product search
- Email agent for orders and complaints
- Analytics dashboard
Standard order-status questions get answered instantly, edge cases go to the team.
AI building block details: Customer Service Agent
- Task:
- Answers recurring customer questions centrally via chat, WhatsApp or email.
- Inputs:
- Customer message, stored product/order data.
- Output:
- Direct answer for standard questions, otherwise handed off to a staff member.
- Human approval:
- Refunds, special terms or complaints are never decided automatically.
- Integration:
- Shop/order system, WhatsApp Business, website chat.
- Privacy:
- Processes customer and order data; storage location and a data-processing agreement are defined per project.
Related
Sounds like your business?