Industry · Retail & E-Commerce

Online Shop & Inventory Systems for Retail

A custom-built online shop with connected inventory management: from a Shopify or Shopware solution to B2B customer portals to marketplace integration for Amazon, eBay and beyond.

Sound familiar?

The typical time sinks: Retail & E-Commerce.

We hear this in almost every first call — and that’s exactly where our solutions start.

01

Traffic without sales

Visitors arrive but don’t buy — product pages don’t convince.

02

Tracking gaps

Since cookie banners, Meta and Google only see part of the purchases.

03

Stock on five channels

Shop, Amazon, eBay and store are managed separately — overselling included.

04

No time for social media

Offers stay in the shop because nobody designs posts.

It doesn’t have to stay this way.See the solutions
What it can look like

Retail & E-Commerce — organised digitally.

  • Online Shop & B2B Portal
  • Inventory & ERP Integration
  • Marketplaces & Shipping
  • Returns & Complaints

Example view with fictional names and data.

Retail & E-Commerce — organised digitally.
Live demo

This is what it feels like day to day.

Interactive, right in your browser. Company and personal names are fictional.

Try it

Your offer. A post in seconds.

That’s how akci.market works: scan a barcode, type the price, done. Here as a simplified web demo.

Deal of the week akci.market
Bananen 1 kg · was 2,19 € 1,69 € While stocks last
Solutions

Modules that save time.

Usable on their own, stronger together: all modules share the same data.

Online Shop & B2B Portal

Problem: The shop covers B2C customers but no custom B2B pricing or customer groups.

  • Online shop and shop relaunch
  • Shopify, Shopware or WooCommerce build
  • B2B customer portal
  • Custom pricing and customer groups

B2B and B2C customers buy in the same shop on their respective terms.

Shopify/Shopware/WooCommerce

Inventory & ERP Integration

Problem: Stock is maintained separately in the shop and the warehouse and drifts out of sync.

  • Inventory system
  • ERP integration
  • Stock synchronization
  • PIM (product information management)

Stock levels stay identical across shop, warehouse and marketplaces at all times.

ERP-System

Marketplaces & Shipping

Problem: Product data for Amazon, eBay and other marketplaces is maintained separately for each one.

  • Marketplace integration
  • Order automation
  • Shipping and label processes

Product data is maintained once and distributed to every marketplace.

Amazon, eBay, Otto

Returns & Complaints

KI

Problem: Returns and complaints run by email with no fixed process.

  • Returns portal
  • Complaint management

Customers start returns themselves without emailing support.

Versanddienstleister
AI module: Complaint Handling Agent
Task:
Records complaints in a structured way and routes them to the right process.
Output:
Created case with priority, first acknowledgement to the customer.
Approval:
Decisions on goodwill, replacement or refund are made by a staff member.
Privacy:
Processes customer and order data; storage location is defined per project.

Product Configurator & Subscription Commerce

Problem: Customizable or recurring products don't fit a standard shop setup.

  • Product configurator
  • Subscription and reorder system

Customers see their customized product live before they buy.

Shopify App

Customer Service Agent & AI Product Search

KI

Problem: Support requests about orders and complaints arrive uncoordinated across several channels.

  • Customer service agent
  • AI product search
  • Email agent for orders and complaints
  • AI voice agent for order status and questions by phone
  • Analytics dashboard

Standard order-status questions get answered instantly, edge cases go to the team.

Shop-SystemWhatsApp Business
AI module: Customer Service Agent
Task:
Answers recurring customer questions centrally via chat, WhatsApp or email.
Output:
Direct answer for standard questions, otherwise handed off to a staff member.
Approval:
Refunds, special terms or complaints are never decided automatically.
Privacy:
Processes customer and order data; storage location and a data-processing agreement are defined per project.
Reference from this industry

BOUMSPORTS — Shopify store for sports bags & apparel

A conversion-focused store with bundle discounts, embedded Amazon reviews, a free training plan as lead magnet and AI-assisted product copy.

  • Bundle with automatic discount
  • Verified Amazon reviews embedded
  • Free training plan as lead magnet
  • Quick-add & size picker on product cards
Read the case study
BOUMSPORTS — Shopify store for sports bags & apparel
IT company from Bochum

We’re digitalising Bochum — and the whole Ruhr area.

Retail & E-Commerce: in person instead of a call centre. We visit your business, look at the workflows and stay your fixed contact.

FAQ

Questions from Retail & E-Commerce

Your question isn’t here? Write to us.

What does software for Retail & E-Commerce cost?

It depends on where you start. We usually begin with one module that saves time immediately and grow from there. Because we only build what you actually need, you don’t pay for unused features — and no per-user licences. After the free intro call you receive a binding quote.

Can we start with a single module?

Yes, we even recommend it. We start with the workflow that costs the most time and extend step by step — all modules share the same data.

Does it work with our existing tools?

In most cases yes: accounting, payroll, email, calendars and many industry tools can be connected via API or export. We clarify this in the intro call.

Do you come on-site?

Across the Ruhr area, gladly — we like to see workflows where they happen: in the office, in dispatch or in the yard. Further away we work via video.

Start a project

Tell us what it’s about.

We’ll get back to you within 24 hours with a slot for a free intro call.

Usually answered within 24 hours.

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