Customer & Tenant Portals for Your Business

Problem: Transport orders arrive as PDFs, emails or calls and are retyped by hand.

• AI reads order emails and PDFs and creates jobs
• Customer portal with status, documents and invoices
• Human approval before dispatch

Less retyping in dispatch, fewer “where is my delivery?” calls.

Problem: Jobs arrive by phone, email and WhatsApp and have to be retyped.

• Booking form with pickup and delivery address
• Automatic price by distance, weight and time window
• Regular-customer login with job history

Jobs land in dispatch fully structured, with no retyping.

Problem: Customers call to ask where their shipment is, and billing is assembled by hand at month-end.

• Tracking link with live status for the recipient
• Automatic notification on delivery
• Consolidated invoice per customer from all stops

Fewer calls to the office and invoices at the push of a button.

Problem: Field-team assignments and emergency-service slots are coordinated by phone.

• Field-team scheduling
• Customer portal
• Emergency-service and appointment management

Customers see their appointment and job status without having to call.

Problem: Field staff and clients have no digital access to status and documents.

• Mobile app for field staff
• Client and contracting-authority portal

Clients see site status and reports without needing to ask.

Problem: Treatment history and consent forms are on paper or not recorded at all.

• Digital customer records
• Treatment history
• Before/after photo documentation
• Digital intake forms
• Consent and disclosure forms

Treatment history is instantly visible at the next appointment.

Problem: Regular customers aren't systematically reminded about follow-up appointments.

• Voucher and loyalty program
• Automatic follow-up treatment reminders
• Review requests
• Social-media-to-booking workflow

Regular customers come back without the team having to follow up manually.

Problem: Prospect and owner data is scattered across emails and spreadsheets.

• Real estate CRM
• Lead capture and qualification
• Owner and prospect management

Every inquiry lands qualified in the CRM instead of the inbox.

Problem: Owners get irregular updates on marketing progress.

• Owner reporting
• Automated follow-up

Owners see marketing status without having to ask.

Problem: Damage reports reach management by phone or not at all.

• Tenant and owner portal
• Digital damage reports with photos

Damage is reported with photos instead of described over the phone.

Problem: Emergencies and routine requests aren't prioritized differently.

• Ticket and case management
• Emergency detection and prioritization
• Service-provider dispatch
• Status tracking

Urgent cases are recognized and prioritized instead of sitting in a queue.

Problem: Owner meetings and circulars are organized manually.

• Mass communication
• Owner-meeting workflows

Circulars and invitations go out automatically to the right recipient list.

Problem: Leases, meter readings and service-charge receipts are scattered across binders, emails and photos.

• Digital property and tenant file
• Documents & photos per unit
• Stored GDPR-compliant

Everything about a flat in one view — even from your phone.

Problem: The shop covers B2C customers but no custom B2B pricing or customer groups.

• Online shop and shop relaunch
• Shopify, Shopware or WooCommerce build
• B2B customer portal
• Custom pricing and customer groups

B2B and B2C customers buy in the same shop on their respective terms.

Problem: Returns and complaints run by email with no fixed process.

• Returns portal
• Complaint management

Customers start returns themselves without emailing support.

Problem: Customizable or recurring products don't fit a standard shop setup.

• Product configurator
• Subscription and reorder system

Customers see their customized product live before they buy.

Problem: Customers find neither opening hours nor current offers on Google.

• Offers automatically from akci.market
• Google Business Profile maintained
• Multilingual (DE/TR/AR)

More walk-in customers from the neighbourhood.

Problem: Availability questions come in constantly by phone, even outside opening hours.

• Customer portal
• Voice agent for availability and bookings

Availability questions get answered even outside opening hours.

Problem: Guest communication and cleaning scheduling happen manually between bookings.

• Digital guest guide
• Guest communication
• Cleaning scheduling
• Review requests

Cleaning is automatically scheduled between two bookings.

Problem: Leads and appointments are managed across calendar, email and memory.

• CRM and sales pipeline
• Lead capture and qualification
• Online appointment booking

Every lead and appointment is visible in the same system, for the whole team.

Problem: Document exchange and status updates run through scattered email threads.

• Customer portal
• Document exchange
• Ticketing system
• Meeting summaries
• Automatic CRM updates

Customers find documents and status in one place instead of an email thread.

Problem: Sign-ups arrive by phone, paper forms and WhatsApp — documents like the eye test and first-aid certificate are often missing.

• Sign-up with licence class selection on the website
• Sign the training contract digitally
• Upload eye test, first aid & passport photo
• Checklist: what’s still missing for the licence application?

New students are fully set up before they first walk into the office.

Problem: Students keep asking: when is my next lesson? How many special drives are left? When can I take the test?

• Upcoming lessons & test dates
• Training progress and mandatory drives
• Invoices and open balances
• Push reminder the day before

Students stay informed without anyone looking things up in the office.

Problem: People googling “driving school near me” end up with competitors who have more reviews.

• Website with classes, course dates & locations
• Local SEO per branch
• Review request after passing the test
• Holiday & intensive course landing pages

More sign-ups from Google — without expensive portals.

Problem: Delivery platforms take up to a third of every order in commission — and they own the customer data.

• Order for pickup or delivery
• Online payment (PayPal, card, Apple Pay)
• Orders straight to tablet or receipt printer
• Regulars’ discounts & vouchers

Every order brings in full revenue — and a regular customer of your own.

Problem: Prices and daily specials change — printed menus are outdated instantly and allergens are missing.

• QR menu with photos & allergens
• Multilingual (DE/EN/TR)
• Optional: order & pay at the table
• Change daily specials in seconds

Menu always current, faster service, fewer trips.

Problem: New patients fill in clipboard forms in the waiting room that get retyped afterwards.

• Intake in advance via link or tablet
• Sign consents digitally
• Multilingual forms
• Hand-off as PDF to practice software

No retyping, no deciphering handwriting.

Problem: The website is outdated, not accessible and doesn’t show current hours or holidays.

• Accessible, fast website
• Manage hours, holidays & cover centrally
• Online booking button & prescription requests
• Recruiting page for staff

Patients find everything online — and so do new staff.

Problem: “Is my car ready?” — dozens of calls a day interrupt the work.

• Status: received → in progress → ready
• Automatic message when ready
• Pay online before pickup

Customers are informed without calling.

Problem: Trade-in requests come in incomplete; cars are maintained on several portals separately.

• Trade-in form with photos & registration
• Stock on your own website
• Export to mobile.de & co.

Better trade-in leads, one stock for every channel.

Problem: Clients complain and there’s no proof the work was done.

• Monthly proof of service automatically
• Before/after photos
• Clients report issues in the portal

Complaints are answered with facts, not excuses.

Problem: Members forget their cards, plans are on paper and information gets lost.

• QR check-in at the door
• Training plans & progress
• Push news & events

Higher retention, fewer cancellations.

Problem: Prospects sign up but nobody follows up — and they end up at the chain next door.

• Landing page with slot selection
• Automatic reminder & follow-up
• Sign up online

More trials turn into memberships.

Problem: Membership applications arrive on paper, illegible and incomplete — and have to be retyped.

• Online application signed on the phone
• SEPA mandate within the application
• Alternatively PDF or on-site

New members in minutes instead of weeks.

Problem: Information runs through five WhatsApp groups and nobody knows who’s currently a member.

• Digital membership card
• News, events & push messages
• Fan shop & ticket sales

One channel for everyone — official and clear.