Digital Practice: Booking & AI Phone

Problem: The phone rings non-stop — patients can’t get through and the reception team can’t get any work done.

• Answers calls in parallel, around the clock
• Recognises intent: appointment, prescription, referral, results
• Creates structured callback & prescription requests
• Emergencies are forwarded immediately

Reception works through requests in batches instead of constant ringing.

Problem: Appointments are only given by phone; check-ups and follow-ups get forgotten.

• Bookable appointment types with rules (new, acute, check-up)
• Reminders via SMS/email
• Automatic recall for check-ups
• Waiting lists on cancellations

Fewer no-shows, full calendars, fewer calls.

Problem: New patients fill in clipboard forms in the waiting room that get retyped afterwards.

• Intake in advance via link or tablet
• Sign consents digitally
• Multilingual forms
• Hand-off as PDF to practice software

No retyping, no deciphering handwriting.

Problem: Routes, service records and rotas in home care run on paper and spreadsheets.

• Route plan per carer
• Service record with signature on the phone
• Time tracking per visit
• Staff qualifications & deadlines

Less paper, traceable visits, faster billing.

Problem: The website is outdated, not accessible and doesn’t show current hours or holidays.

• Accessible, fast website
• Manage hours, holidays & cover centrally
• Online booking button & prescription requests
• Recruiting page for staff

Patients find everything online — and so do new staff.