AI Phone Assistant
Our AI phone assistants are concretely named, clearly scoped building blocks — never a vague "AI employee". Every solution shows its task, inputs, output, required human approval, possible integration and an honest privacy note.
Industries where we build this
Digital Phone Reception
Starting Point: Calls go unanswered while the team is out on site.
- AI phone assistant answers calls
- Answers standard questions
- Forwards urgent matters
Calls get answered even when no one is in the office.
AI building block details: Digital Phone Reception
- Task:
- Answers incoming calls, handles standard questions and routes urgent matters onward.
- Inputs:
- Caller's spoken language, stored business hours and FAQ data.
- Output:
- Call note or calendar entry, with handoff to a team member when needed.
- Human approval:
- No contract or binding price commitment without human sign-off.
- Integration:
- Existing phone system/number, calendar, CRM.
- Privacy:
- Processes personal call data (name, number, request); storage location, retention periods and a data-processing agreement are defined per project.
Inbound Email Agent & Internal Knowledge Assistant
Starting Point: Tenders and inquiries by email are screened and answered manually; staff repeatedly ask the office the same questions.
- Inbound email agent for tenders and inquiries
- Internal staff knowledge assistant
Incoming inquiries get pre-sorted, and the team can self-serve recurring questions.
AI building block details: Inbound Email Agent
- Task:
- Reads incoming emails, identifies the request and suggests a reply or routing.
- Inputs:
- Email text and attachments, stored standard replies/contacts.
- Output:
- Draft reply or forward to the right person, categorization in the inbox.
- Human approval:
- Replies are approved by a staff member before sending, except for explicitly whitelisted standard cases.
- Integration:
- Existing email inbox, CRM/ticketing system.
- Privacy:
- Processes email content that may contain personal data; storage and access are defined per project.
Digital Front Desk
Starting Point: Requests arrive separately via phone, website and messenger and get answered inconsistently.
- Digital front desk across phone, website and messenger
Requests from every channel come together in one place.
AI building block details: Digital Phone Reception
- Task:
- Answers incoming calls, handles standard questions and routes urgent matters onward.
- Inputs:
- Caller's spoken language, stored business hours and FAQ data.
- Output:
- Call note or calendar entry, with handoff to a team member when needed.
- Human approval:
- No contract or binding price commitment without human sign-off.
- Integration:
- Existing phone system/number, calendar, CRM.
- Privacy:
- Processes personal call data (name, number, request); storage location, retention periods and a data-processing agreement are defined per project.
AI Phone Assistant & Email Agent
Starting Point: Property inquiries come in outside office hours and go unanswered.
- AI phone assistant
- Email agent for property inquiries
Property inquiries get captured even outside office hours.
AI building block details: Digital Phone Reception
- Task:
- Answers incoming calls, handles standard questions and routes urgent matters onward.
- Inputs:
- Caller's spoken language, stored business hours and FAQ data.
- Output:
- Call note or calendar entry, with handoff to a team member when needed.
- Human approval:
- No contract or binding price commitment without human sign-off.
- Integration:
- Existing phone system/number, calendar, CRM.
- Privacy:
- Processes personal call data (name, number, request); storage location, retention periods and a data-processing agreement are defined per project.
AI Phone Reception & Knowledge Assistant
Starting Point: Recurring property questions constantly tie up staff time.
- AI phone reception
- Email and messenger agent
- Automatic property assignment
- Knowledge assistant for recurring questions
Calls get matched to the right property without anyone having to ask around.
AI building block details: Digital Phone Reception
- Task:
- Answers incoming calls, handles standard questions and routes urgent matters onward.
- Inputs:
- Caller's spoken language, stored business hours and FAQ data.
- Output:
- Call note or calendar entry, with handoff to a team member when needed.
- Human approval:
- No contract or binding price commitment without human sign-off.
- Integration:
- Existing phone system/number, calendar, CRM.
- Privacy:
- Processes personal call data (name, number, request); storage location, retention periods and a data-processing agreement are defined per project.
Customer Service Agent & AI Product Search
Starting Point: Support requests about orders and complaints arrive uncoordinated across several channels.
- Customer service agent
- AI product search
- Email agent for orders and complaints
- Analytics dashboard
Standard order-status questions get answered instantly, edge cases go to the team.
AI building block details: Customer Service Agent
- Task:
- Answers recurring customer questions centrally via chat, WhatsApp or email.
- Inputs:
- Customer message, stored product/order data.
- Output:
- Direct answer for standard questions, otherwise handed off to a staff member.
- Human approval:
- Refunds, special terms or complaints are never decided automatically.
- Integration:
- Shop/order system, WhatsApp Business, website chat.
- Privacy:
- Processes customer and order data; storage location and a data-processing agreement are defined per project.
Customer Portal & Voice Agent
Starting Point: Availability questions come in constantly by phone, even outside opening hours.
- Customer portal
- Voice agent for availability and bookings
Availability questions get answered even outside opening hours.
AI building block details: Appointment Booking Agent
- Task:
- Books, moves or cancels appointments automatically based on available capacity.
- Inputs:
- Available calendar slots, customer request (date, time, service).
- Output:
- Confirmed calendar entry, automatic reminder before the appointment.
- Human approval:
- Edge cases (e.g. conflicting requests) are handed to the team instead of decided automatically.
- Integration:
- Calendar system, phone/website/messenger as the intake channel.
- Privacy:
- Processes contact and appointment data; storage and retention details are defined per project.
AI Agents for Sales & Follow-Up
Starting Point: Open quotes and inquiries don't get followed up systematically.
- Quote and reporting assistant
- Internal knowledge agent
- Voice agent for appointments and lead qualification
- Follow-up agent for open quotes
- Email agent for inquiries and documents
Open quotes get automatically followed up instead of going stale.
AI building block details: Follow-up Agent
- Task:
- Automatically reminds about open quotes or unanswered inquiries and drafts a follow-up message.
- Inputs:
- Status of open quotes/inquiries, time since last contact.
- Output:
- Follow-up draft (email) or reminder in the CRM.
- Human approval:
- Sending the follow-up draft is approved by a staff member.
- Integration:
- CRM/sales pipeline, email.
- Privacy:
- Processes contact and quote data; storage location is defined per project.
Sounds like your business?