We’re digitalising
Bochum.

Sound familiar?

• Magnet planning boardCrews, shifts and machines are planned on a whiteboard — whoever isn’t in the office knows nothing.
• Timesheets at month-endSheets are incomplete, illegible or missing — payroll becomes detective work.
• Qualifications in someone’s headOnly one person knows whether safety or crane certificates are still valid.

Sound familiar?

• Phone & email floodDamage reports, service-charge questions, key requests — all separate, all urgent.
• No overview of rents & loansWho paid? When does the fixed rate end? Spreadsheets answer that only painfully.
• Hand-made listingsEvery listing is written from scratch and photos sorted one by one.

Sound familiar?

• Traffic without salesVisitors arrive but don’t buy — product pages don’t convince.
• Tracking gapsSince cookie banners, Meta and Google only see part of the purchases.
• Stock on five channelsShop, Amazon, eBay and store are managed separately — overselling included.

Sound familiar?

• Commission eats the marginUp to 30% of each order goes to delivery platforms — along with the customer data.
• Bookings during serviceThe phone rings when everyone’s hands are full — or nobody answers.
• Weekend no-showsBooked tables stay empty after walk-ins were turned away.

Sound familiar?

• The office is a hotline“When’s my next lesson?” “Can I swap?” — dozens of calls and messages a day.
• Paper instructor diariesGaps and short-notice cancellations surface when the instructor is already waiting.
• Missing paperworkEye test, first aid, photo — the licence application hangs on one missing slip.

Sound familiar?

• Permanently busy linePatients can’t get through and reception can’t get any work done.
• Appointments by phone onlyEvery booking, cancellation and change needs a call.
• Clipboard formsIntake and consent forms are handwritten and retyped later.

Sound familiar?

• “Is my car ready?”Status calls interrupt work in the shop dozens of times a day.
• Job slips & prior damageNothing photographed, nothing signed — disputes at pickup.
• Tyre-season chaosTwice a year phone and calendar explode at once.

Sound familiar?

• Phone during a haircutTaking bookings scissors in hand — or missing calls.
• No-showsEmpty chairs from forgotten appointments cost revenue every week.
• Index-card customer recordsColour formulas and preferences live on cards or in one stylist’s head.

Sound familiar?

• Unclear hoursWho was at which site when? Timesheets and reality rarely match.
• Complaints without proofThe client says “not cleaned” — and there’s no evidence.
• Morning absencesSick calls at 6 am and cover is found via phone chains.

Sound familiar?

• Classes over- or under-bookedCancellations by message, waiting lists on paper — and nothing adds up.
• Prospects fade awayTrials get booked but nobody follows up.
• Cancellations without warningMembers who come less soon cancel — without data you notice too late.

Sound familiar?

• Availability by phoneCustomers ask if equipment is free — someone has to check and call back.
• Paper handover protocolsDamage isn’t documented; deposit disputes are guaranteed.
• Double bookingsSeveral channels, one calendar in someone’s head — suddenly the excavator is rented twice.

Sound familiar?

• Paper applicationsApplications illegible, incomplete and retyped by hand.
• Five WhatsApp groupsInformation gets lost and nobody knows who’s currently a member.
• Fees in spreadsheetsThe treasurer spends evenings on direct debits and reminders.

Sound familiar?

• Leads in inbox & headInquiries get lost and follow-up is random.
• Project time after the factHours are estimated at month-end — billing and costing suffer.
• Quotes from scratchEvery quote starts from an old Word file.