Transport & Logistics · Courier, Express & Parcel Services

Courier Software & Driver App for Couriers

Courier software for express and parcel services with many stops per day: online job intake, a driver app with scanning and signatures, live status for customers and per-stop billing — without a phone marathon in the office.

Free intro call See solutions
Sound familiar?

The typical time sinks: Courier, Express & Parcel Services.

We hear this in almost every first call — and that’s exactly where our solutions start.

01

Dispatch via whiteboard & WhatsApp

Changes reach drivers too late and double bookings only show up in the yard.

02

Delivery notes arrive days later

No signed proof, no invoice — cash flow depends on the glovebox.

03

Deadlines expire unnoticed

Inspections, driver cards, CPC and licence checks in five different lists.

04

Orders are retyped

Orders arrive as PDF, email or call and are keyed in by hand.

05

“Where’s my delivery?”

Customers call because they have no live status — dispatch becomes a hotline.

It doesn’t have to stay this way.See the solutions
Solutions

What we build for Courier, Express & Parcel Services.

Online Job Intake & Price Calculator

KI

Problem: Jobs arrive by phone, email and WhatsApp and have to be retyped.

  • Booking form with pickup and delivery address
  • Automatic price by distance, weight and time window
  • Regular-customer login with job history

Jobs land in dispatch fully structured, with no retyping.

DispositionRechnungsstellung
AI module: Inbound Email Agent
Task:
Reads incoming emails, identifies the request and suggests a reply or routing.
Output:
Draft reply or forward to the right person, categorization in the inbox.
Approval:
Replies are approved by a staff member before sending, except for explicitly whitelisted standard cases.
Privacy:
Processes email content that may contain personal data; storage and access are defined per project.
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Driver App with Scanning & Proof of Delivery

Problem: Proofs of delivery sit on paper in the vehicle and are missing when complaints come in.

  • Stop list in optimised order
  • Barcode scan, photo and signature on the device
  • Works offline, syncs later

Every delivery is instantly backed by timestamp, photo and signature.

SendungsverfolgungKundenportal
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Shipment Tracking & Per-Stop Billing

KI

Problem: Customers call to ask where their shipment is, and billing is assembled by hand at month-end.

  • Tracking link with live status for the recipient
  • Automatic notification on delivery
  • Consolidated invoice per customer from all stops

Fewer calls to the office and invoices at the push of a button.

DATEV/LexwareE-Mail/SMS
AI module: Customer Service Agent
Task:
Answers recurring customer questions centrally via chat, WhatsApp or email.
Output:
Direct answer for standard questions, otherwise handed off to a staff member.
Approval:
Refunds, special terms or complaints are never decided automatically.
Privacy:
Processes customer and order data; storage location and a data-processing agreement are defined per project.
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Live demo

Try it right now.

Company and personal names in the demo are fictional.

RL

Dispatch · Tuesday

Ruhrtal Logistik GmbH (Demo)

open in progress ready

← Swipe the table sideways →

Vehicle · driver MorningAfternoonNight

LKW 01 · BO-RL 101

A. Yılmaz

ADRKühl

LKW 02 · BO-RL 102

T. Becker

Kühl

LKW 03 · BO-RL 103

S. Marx

ADR

 Workshop (inspection)

Sprinter · BO-RL 210

K. Duda
Ready. Try it: dispatch the chilled run T-2201 to a vehicle with a reefer body.
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FAQ

What clients ask us first.

Your question isn’t here? Write to us.

What does software for Courier, Express & Parcel Services cost?

It depends on where you start. We usually begin with one module that saves time immediately and grow from there. Because we only build what you actually need, you don’t pay for unused features — and no per-user licences. After the free intro call you receive a binding quote.

Can we start with a single module?

Yes, we even recommend it. We start with the workflow that costs the most time and extend step by step — all modules share the same data.

Does it work with our existing tools?

In most cases yes: accounting, payroll, email, calendars and many industry tools can be connected via API or export. We clarify this in the intro call.

Do you come on-site?

Across the Ruhr area, gladly — we like to see workflows where they happen: in the office, in dispatch or in the yard. Further away we work via video.

Start a project

Tell us what it’s about.

We’ll get back to you within 24 hours with a slot for a free intro call.

Call+49 176 32369893 WhatsAppMessage us E-Mailcontact@akcitech.de

Usually answered within 24 hours.

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