Property Management
Property-management and HOA software with a tenant portal, digital damage reports and a ticketing system — for property and HOA management that today still runs over phone and email.
Solutions
Tenant & Owner Portal
Starting Point: Damage reports reach management by phone or not at all.
- Tenant and owner portal
- Digital damage reports with photos
Damage is reported with photos instead of described over the phone.
Ticket & Case Management
Starting Point: Emergencies and routine requests aren't prioritized differently.
- Ticket and case management
- Emergency detection and prioritization
- Service-provider dispatch
- Status tracking
Urgent cases are recognized and prioritized instead of sitting in a queue.
Documents & Meter Readings
Starting Point: Handover protocols and meter readings are recorded and filed manually.
- Document management
- Meter reading capture
- Handover and acceptance protocols
All property documents are centrally findable instead of in binders.
Mass Communication & Owner Meetings
Starting Point: Owner meetings and circulars are organized manually.
- Mass communication
- Owner-meeting workflows
Circulars and invitations go out automatically to the right recipient list.
AI Phone Reception & Knowledge Assistant
Starting Point: Recurring property questions constantly tie up staff time.
- AI phone reception
- Email and messenger agent
- Automatic property assignment
- Knowledge assistant for recurring questions
Calls get matched to the right property without anyone having to ask around.
AI building block details: Digital Phone Reception
- Task:
- Answers incoming calls, handles standard questions and routes urgent matters onward.
- Inputs:
- Caller's spoken language, stored business hours and FAQ data.
- Output:
- Call note or calendar entry, with handoff to a team member when needed.
- Human approval:
- No contract or binding price commitment without human sign-off.
- Integration:
- Existing phone system/number, calendar, CRM.
- Privacy:
- Processes personal call data (name, number, request); storage location, retention periods and a data-processing agreement are defined per project.
For this industry, we develop tailored solutions individually based on your processes.
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